12/14/2005: Advances in artificial intelligence
From Life's Little Annoyances:
Last week, I called my Providence Health Insurance. I was desperate to know how long it would take for them to authorize payment for a test I needed.
Much to my annoyance, they had changed their phone tree to a voice operated system: "Please speak or say one of the following options..."
Knowing it was just a machine on the other end of the line, I clearly replied, "F--- you."
Immediately, the phone tree replied, "Oh you must want Customer Service," and connected my call.
Brock on 12.14.05 @ 08:03 PM CST